Saga of the Windows, part the Second.

Updatey Update:

I called {Home Improvement Supercenter} just now for the third time since the contractor left, first time today. Got the Millwork manager, with whom I spoke the weekend after we ordered the windows (I got home and realized we didn’t have any of the spec sheets, I spent several hours in {Home Improvement Supercenter} that weekend trying to get the specs for the main window, which they were ultimately unable to provide. Oddly enough, if I’d just been given that effin’ spec sheet, I would have compared the dimensions, as I did with the other windows, and gone “Hey, this won’t fit – it’s wrong” and none of this sh1t would have happened). Asked the manager what the status is. He told me they’d gotten the quote and ordered it this morning. I said I had wanted to be called when the quote was in so I could come in during the ordering process and make sure it was right. I had him read the ordered dimensions to me, which were 130.5 and then he said 59″. Later he said 54″, which is what the contractor said. He said they ordered it directly off the contractor’s notes from yesterday. I think he was a little flustered, but I might call later just to make sure it’s 54″. The stain color, style of window, color of shades, color of exterior are correct. I didn’t ask the style of shades, but it seems like they went off the specs for those things on the previous window and those were all correct. Supposedly, we’re looking at two weeks. I am not sure if he means two weeks til it’s finished or two weeks til it’s here and ready for install. I asked to be informed at every step of the process, when the window is finished, etc. Then I told him that since the trim will have been ripped down and tacked up twice by that point, how about providing me with new trim? He said he would have to talk to a manager but he was sure that would be possible. And I also said that since I am stuck with plastic where a window used to be, the furnace is running constantly and the fuel bill will be much higher than usual. And he said that could be taken care of as well. I will let this post help serve as proof for this, or at least an extra shred of proof, that T*** said this could happen.

I asked how it could have happened that the window was ordered wrong, given that the contractor’s measurements were right there in front of the guy that ordered the window. The manager said that the millwork guy (I don’t want to say his name – the guy we worked with through the entire process) just ordered it wrong. He just plain got the numbers wrong. And the manager said it’s all on this guy’s shoulders. I feel a little bad for the guy, but I did ask twice if he could double-check the measurements on the big window since it was a special order and he said he had. Which it is pretty obvious now was not the case. I did everything I possibly could to make sure this would go well, so I have nothing to feel guilty for. And damn, the weather yesterday was PERFECT for putting the window in. PERFECT. COULD NOT HAVE BEEN BETTER.


So now I wait. And move the furniture back (I rearranged. Not sure if I like it all that well yet but eh). And get ready for tomorrow’s playdate, and ultimately get ready for Thanksgiving. When we will be hosting my sis and her dude, who have a new construction going on that’s chock full of Pella windows which were not mis-ordered, arrived on time, and look great. A little lemon juice, I guess. So at the earliest, we’re looking at the first week of December. in Wisconsin. To install a 130″ long window. Yeah, *that* will be a warm day. Not to mention arranging babysitting *again* and S taking off work *again*. Not that I am bitter.

Anyway. Updatey update.


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